Refund policy

Returns & Refunds: The Raw Truth

1. The "No-Nonsense" Guarantee

If we sent you the wrong item, or if the gear arrived with a manufacturing defect, we’ll own it. We will replace it or refund you, no questions asked. We take care of our own.

2. 14-Day Reality Check

You have 14 days from the moment the gear hits your doorstep to decide if it’s for you. After that, it’s yours. To be eligible for a return, the item must be:

• Unused and Unwashed: If it smells like a wet dog or is covered in fur, it stays with you.

• Original Packaging: Keep the tags and the box until you're sure.

3. Abuse vs. Use

We build gear for pets, not for tanks. If your dog chews through a leash or you drag a harness behind a car, that isn't a defect—that’s life. We do not refund for:

• Normal wear and tear.

• Chew damage or claw marks.

• Items damaged by improper cleaning (stick to the basics).

4. How to Start a Return

Don't just ship it back and hope for the best. Email us at [Insert Email] with your order number and a photo of the issue. If we approve it, we’ll send you the instructions.

5. Shipping Costs

Unless we messed up the order, you are responsible for return shipping. We are a small, focused brand, and we don't bake "free" return costs into our prices. We’d rather keep our gear affordable for everyone.

6. The Final Word

Once we get the item back and confirm it hasn't been put through a woodchipper, we’ll process your refund. It usually takes 5-10 business days to show up on your statement, depending on your bank's speed.